An insurance claim is a formal request made by a policyholder to their insurer seeking compensation for a covered loss or policy event.

Understanding Insurance Claims

As a Priority Insurance Co. Ltd customer, understanding the claims process ensures that you receive prompt and fair settlements for any unfortunate incidents covered by our affordable policy.

Step-by-Step Guide to Filing a Claim with Priority Insurance Co. Ltd

Step 1: Report the Incident Immediately

The first step in processing your claim is reporting the incident as soon as it happens. Contact Priority Insurance customer service personnel available to you each day through our customer support hotline, visit any branch or agency, or use our “Nhyira Whatsapp Bot” as claims portal to notify us of the event.

Step 2: Gather Necessary Documentation

To process your claim smoothly, ensure you have the following documents ready:

• For Vehicle Insurance Claims:
  • Police report (if applicable)
  • Photos of the accident scene
  • Copy of your insurance policy
  • Driver’s license of the insured driver
  • Witness statements (if available)
• For Property Insurance Claims:
  • Fire service report (for fire damage claims)
  • Pictures of the damage
  • Ownership documents for the insured property

Step 3: Submit Your Claim

Once you have all the required documents, submit them to Priority Insurance via our official channels which in this case via any of our 32 branches nationwide or our Head office. You can visit the nearest branch, send them via email, or use our online claim submission platform or “Nhyira Whatsapp Bot”

Step 4: Claim Assessment and Processing

Priority Insurance Company Ltd will assess your claim by reviewing your submitted documents, conducting investigations, and engaging with necessary stakeholders (e.g., police, medical professionals, or assessors). This ensures the validity of your claim and expedites the payout process.

Step 5: Claim Settlement

Once the review is complete, Priority Insurance Co. Ltd will determine the appropriate compensation based on the policy terms and conditions. If the claim is approved, you will receive your settlement via bank transfer or other preferred payout methods from our claims department.

Why Choose Priority Insurance for Your Claims?

• Fast and Transparent Claims Processing: Priority Insurance ensures that your claims are processed swiftly with full transparency.
• Dedicated Customer Support: Our experienced claims team is always ready to assist you in the event of a loss.
• Multiple Claim Submission Options: Whether in person, via email, or online, Priority Insurance makes claim submission convenient for all clients.
• Strong Reputation and Trust: With years or over a decade of industry experience, Priority Insurance has built a strong reputation for reliability in claims handling.

FAQs on Priority Insurance Claims

1. How long does it take for a claim to be processed?

• The processing time varies depending on the type of claim. However, Priority Insurance strives to complete claims within 7-14 business days for minor claims and more complex ones but still depends on the investigations our claims department takes. In Ghana, we are still the fastest when it comes to claims processing so be rest assured.

2. What should I do if my claim is denied?

• If your claim is denied, you will receive a detailed explanation. If you disagree, you can request a review or appeal the decision with supporting documents.

3. Can I track my claim status online?

• Yes! Priority Insurance offers an online claim tracking system where clients can check the progress of their claims. For now, you can do that via our Whatsapp Line or our “Nhyira Whatsapp Chatbot”

4. Is there a deadline for filing a claim?

• Yes, it is advisable to file your claim within the stipulated period stated in your insurance policy to avoid complications.

By following these steps and leveraging the support of Priority Insurance Company Ltd, you can navigate the claims process effortlessly and receive the compensation you deserve!

• CLICK HERE FOR “NHYIRA WHATSAPP CHATBOT“
• CLICK HERE FOR OUR “PROMPT WHATSAPP CHAT”

Want to Learn more? CLICK HERE.

Written by SamBoad & Priority Insurance Claims Department Team